We value your business and are committed to provide you with the type of reliable service that you and your customers demand. We do not sell retail. We sell our products to legitimate retailers such as Marine, Watercraft and Motorsports dealers who sell to or provide service to retail consumers.
To place orders from:
Phone - (515) 964-4205
Fax - (515) 964-0678
Phone - (714) 632-9500
Fax - (714) 630-3966
Email - email@example.com
On-Line - www.lorenzandjones.com
Our phones are answered from 8:00 AM to 4:30 PM CT Monday through Friday Iowa (we endeavor to ship all Iowa orders received by 4:30 PM CT the same day), and from 8:00 AM to 5:30 PM PT in California (we endeavor to ship all California orders received by 3:30 PM PT the same day). After hours, you may leave a message for any of our staff by utilizing our voice messaging system or record an order for processing the next business day. Our website(s) are available 24/7 for ordering and other information.
If you wish to order on-line, please contact us for a User ID and password.
All items you order with us are reserved for you as you place your order. We will advise you of any out of stock items as well as expected receipt date or possible substitutes. We will ship any size order, however due to the costs of processing small orders; orders below $25 will have a $5 charge added to the invoice. We are happy to drop-ship an order for a customer, a drop-ship service fee of $4 is applied to drop-ship orders.
CREDIT AND PAYMENT TERMS
All orders will be shipped C.O.D. or must be paid by credit card unless prior credit has been established with us.
Our open account terms are Net 10th Prox. This means that all purchases invoiced during a month are due and payable on or before the 10th of the following month. Statements are sent at the close of each month's business.
Open account terms are only available to well rated firms. Prompt payment of statements is essential to retain open account status. If any open account becomes past due, the account will be placed on a COD or hold status. We feel that if a customer is having a difficult time in clearing up an account, it is not fair to them or to us to continue selling on open account terms, making the balance even larger and more difficult to pay.
An account that has gone past due will be charged interest at the rate of 1-1/2% per month. (This is equivalent to an annual percentage rate of 18%). A service fee of $25 will be charged to all returned checks.
We currently accept check, most major credit cards and ACH for account payment.
Our website has been arranged for your convenience by grouping related items as much as possible. If you cannot find the item(s) you need in our website, we will be happy to try to obtain them for you. Please allow extra time for delivery, usually two to four weeks. We suggest that you secure a deposit from your customer, as special ordered merchandise cannot be cancelled or returned for credit. All special ordered merchandise that is drop shipped from the factory is F.O.B. factory.
Throughout our catalog you will see markings such as:
The symbol "Diamond H" means that this item is considered hazardous and has a carrier hazardous handling charge which is not deductible. "New" signifies that this is the first time this item has been shown in our catalog. Occasionally we have products that are available while the quantity lasts. These items are shown with the "Limited Quantity" symbol and are no longer available when we run out.
The prices shown in this website are suggested retail prices, Dealer Net Prices are displayed only when logged in as an authorized user of our dealer website. This prices displayed on this site supersedes any and all prior catalog and/or price supplements. We reserve the right to correct pricing errors. Prices are subject to change without notice. All orders will be billed at prices in effect at time of shipment. As new merchandise arrives in our warehouse, we will be updating our prices accordingly. Because of the magnitude of price changes and the variable effective dates of over 250 suppliers, no new price list will be published. During that time period we suggest you contact customer service or logon to obtain current prices.
FREIGHT AND SHIPPING
Ground transportation charges are deductible on orders of $300.00 or more at dealer net, when your account is paid on or before the 10th of the month (may not apply to certain "drop-ship" programs or special ordered merchandise). Orders shipped via common carrier (truck freight line) will be shipped freight prepaid and the freight charges invoiced separately. If the shipment qualified for deductible freight, you may deduct the freight billing when paying the original order within terms. This program applies to Continental U.S. orders only.
Deductible freight program excludes "priority" freight and special charges (such as C.O.D., Additional Handling, Hazardous Materials and Drop-Ship fees). Freight will be prepaid on all COD orders that qualify for freight. Some items in our catalog are subject to a carrier additional handling fee. Any parcel measuring more than 60”, over 70 lbs. or shipped in a non-standard shipping container is subject to this charge. Currently the fee is $8.50 and applies to UPS & FedEx shipments. Carrier additional handling charges are not deductible. Some items in our catalog are subject to a carrier large package surcharge. This carrier surcharge applies to packages over 130” in girth. Currently the surcharge is $55 and applies to UPS & FedEx shipments. Carrier large package surcharges are not deductible. Some items in our catalog are subject to a Hazardous Materials fee. This carrier surcharge currently ranges from $15.00 to $27.50 depending on the carrier. Carrier hazardous materials fees are not deductible. All regulated materials, hazardous and ORM-D will be shipped standard ground service only. No freight will be allowed on past due accounts. No Exceptions.
Unless specific shipping instructions are given, we will use our own judgment in selecting routing. On freight deductible shipments, we reserve the right to select reasonable cost effective transportation.
Merchandise lost or damaged in transit becomes the responsibility of the carrier. It is important to obtain a signature from the driver before accepting delivery on short or damaged shipments. We cannot accept responsibility for product damaged in transit, or short quantities, after you have signed a clear bill relieving the carrier of any further obligation. If you have a shipment that is short or damaged, please notify us immediately so that we may trace the shipment or file a claim from our office. Please retain all boxes and packing material until the carrier has inspected and/or reclaimed the shipment.
CUSTOMER “WILL-CALL” ORDERS
We ask that you place orders for pick up at our warehouses at least one hour in advance of arriving. Our Ankeny will-call hours are the same as our telephone hours while a California will-call order must be phoned in by 4:00 PM PT and picked-up by 5:00 PM PT. If you are sending your customer to the warehouse to pick up your order, we cannot add on to the order, or show additional items to them, as we are not staffed to handle retail functions. We appreciate your understanding in this regard.