Credit and Terms
Our open account terms are Net 10th Prox. This means that your purchases invoiced during a month are due and payable on or before the 10th of the following month. Statements are sent at the close of each month's business.
Open account terms are only available to well rated firms. Prompt payment of statements is essential to retain open account status. If any open account becomes past due, the account will be placed on a COD bases. We feel that if a customer is having a difficult time in clearing up an account, it is not fair to them or to us to continue selling on open account terms, making it even larger and more difficult to pay.
An account that has gone past due will be charged interest at the rate of 1-1/2% per month. (This is equivalent to an annual percentage rate of 18%).
New dealers without previous commercial credit experience will be on a COD basis until such time that a pattern of operation is clearly established.

Freight Policy
Freight is deductible on all orders of $450.00 or more at dealer net, when your account is paid on or before the 10th of the month (may not apply to certain "drop-ship" programs, or special ordered merchandise).
Orders shipped via common carrier (truck freight line) will be shipped freight prepaid and the freight charges invoiced separately by Lorenz & Jones. If the freight shipment qualified for deductible freight, you may deduct the freight billing when paying the original order within terms. Freight program excludes "priority" freight (such as Next Day Air), and special charges (such as C.O.D. fees, Additional Handling Fees, Hazardous Materials Charges and Drop-Ship Fees). Freight wil be prepaid on all COD orders that qualify for freight.
Some items in our catalog are subject to a UPS/FedEx additional handling fee. Any parcel measuring more than 60” or shipped in a non-standard shipping container is subject to this charge. Currently the fee is $5.00 and as stated above, this UPS/FedEx fee is not deductible.
No freight will be allowed on past due accounts. No Exceptions.

Return Goods Policy
The following policy outlines the conditions and requirements under which Lorenz and Jones will accept returned merchandise. We have made some changes to our return procedure this year, so please read carefully.

A.) Dealer must contact Lorenz & Jones for return authorization for each item being returned. We will issue you a return authorization number that must be on the outside of each carton being returned.
B.) Merchandise must be returned within 30 days of the original ship date.
C.) Product must be returned in the original un-opened carton, and must not be "shelf worn".
D.) Special Ordered merchandise is Non-Returnable.
E.) Return must arrive prepaid. Credit will be issued for shipping charges when appropriate.
F.) No credit will be issued unless all of these requirements are met.

It is the intent of Lorenz and Jones to serve our customers to the best of our ability and be as fair as possible in this regard. It is not the policy of Lorenz and Jones to accept the return of a dealers "overstock", with or without a handling charge.

(Warranty or Defective Items)
"Defective Merchandise" returns are of two types:

Type "A" defective is merchandise that is brand new and determined to be defective at or prior to the point of sale or installation.
Type "B" defective is merchandise that has been sold and later failed in service while within the warranty period.
Type "A" defective merchandise in new condition, is returnable for replacement or full credit as long as return authorization has been issued, and inspection by our customer service department and/or the manufacturer verifies the claim.
Type "B" defective merchandise is covered by each individual manufacturers warranty policy. Lorenz and Jones will assist our customers in the handling of such warranty claims, as well as items returned for non-warranty repair work.
Note, some manufactures require that the dealer or the consumer contact them directly for warranty issues. When you call us for return authorization we will advise you to contact the manufacture if necessary.

Office Hours and Telephone Policy
Our sales office is open from 8:00 AM to 4: 30 PM Central Time, Monday through Friday. Our nationwide toll-free 800 lines are answered live from 8:00 AM to 4:30 PM Monday through Friday. After hours, our phone system will record your order for prompt handling the next business day.