| General Information
We value your business and are committed to provide you with the type of reliable service that you and your customers demand. We do not sell retail. We sell our products to legitimate retailers such as Marine, Watercraft and Motorsports dealers who sell to or provide service to retail consumers. Credit and Terms
All orders will be shipped C.O.D. or must be paid by credit card unless prior credit has been established with us.
Our open account terms are Net 10th Prox. This means that all purchases invoiced during a month are due and payable on or before the 10th of the following month. Statements are sent at the close of each month's business.
Open account terms are only available to well rated firms. Prompt payment of statements is essential to retain open account status. If any open account becomes past due, the account will be placed on a COD or hold status. We feel that if a customer is having a difficult time in clearing up an account, it is not fair to them or to us to continue selling on open account terms, making the balance even larger and more difficult to pay.
An account that has gone past due will be charged interest at the rate of 1-1/2% per month. (This is equivalent to an annual percentage rate of 18%). A service fee of $25 will be charged to all returned checks.
We currently accept check, most major credit cards and ACH for account payment.
Ground transportation charges are deductible on orders of $300.00 or more at dealer net, when your account is paid on or before the 10th of the month (may not apply to certain "drop-ship" programs or special ordered merchandise). Orders shipped via common carrier (truck freight line) will be shipped freight prepaid and the freight charges invoiced separately. If the shipment qualified for deductible freight, you may deduct the freight billing when paying the original order within terms. This program applies to Continental U.S. orders only.
Deductible freight program excludes "priority" freight and special charges (such as C.O.D., Additional Handling, Hazardous Materials and Drop-Ship fees). Freight will be prepaid on all COD orders that qualify for freight. Some items in our catalog are subject to a carrier additional handling fee. Any parcel measuring more than 60”, over 70 lbs. or shipped in a non-standard shipping container is subject to this charge. Currently the fee is $8.50 and applies to UPS & FedEx shipments. Carrier additional handling charges are not deductible. Some items in our catalog are subject to a carrier large package surcharge. This carrier surcharge applies to packages over 130” in girth. Currently the surcharge is $55 and applies to UPS & FedEx shipments. Carrier large package surcharges are not deductible. Some items in our catalog are subject to a Hazardous Materials fee. This carrier surcharge currently ranges from $15.00 to $27.50 depending on the carrier. Carrier hazardous materials fees are not deductible. All regulated materials, hazardous and ORM-D will be shipped standard ground service only. No freight will be allowed on past due accounts. No Exceptions.
Unless specific shipping instructions are given, we will use our own judgment in selecting routing. On freight deductible shipments, we reserve the right to select reasonable cost effective transportation.
Return Goods Policy
You may return product in its original condition (original package without price stickers, damage, etc.) within 30 days of receipt of your order for a credit with the exception of a few items. Authorized returns are subject to a restocking and/or repackaging charge.
The following policy outlines the conditions and requirements under which we will accept returned merchandise.
- A.) Dealer must contact us for return authorization for each item being returned. We will issue you a return authorization number that must be on the outside of each carton being returned. We are not responsible for products sent back to us without a return authorization number. Issuance of a return authorization number does not assure that a credit will be issued or that an exchange will be made.
B.) Merchandise must be returned within 30 days of the original ship
C.) Product must be returned in the original un-opened carton, and
must not be "shelf
D.) If repackaging is required, a repackaging fee may be deducted from your credit.
E.)Special Ordered, clearance or close-out merchandise is Non-Returnable.
F.) All returns must arrive prepaid. Credit will be issued for shipping charges when appropriate; such as an item returned due to a shipping error.
G.) No credit will be issued unless all of these requirements are met. We do not issue refunds, only credits.
G.) No credit will be issued unless all of these
requirements are met. We do not issue refunds, only credits.
H.) Please make sure to adequately box and cushion your return to protect both the contents and the consumer display packaging. Do not put shipping labels directly on the consumer packaging.
It is the intent of Lorenz and Jones to serve
our customers to the best of our ability
and be as fair as possible in this regard.
is not the
and Jones to accept the return of a dealers "overstock",
with or without a handling charge.
(Warranty or Defective Items)
"Defective Merchandise" returns
are of two types:
Type "A" defective is merchandise that is brand new and determined to be defective at or prior to the point of sale or installation. Type "A" defective merchandise in new condition, is returnable for replacement or full credit as long as return authorization has been issued, and inspection by our customer service department and/or the manufacturer verifies the claim.
Type "B" defective is merchandise that has been sold and later failed in service while within the warranty period. Type "B" defective merchandise is covered by each individual manufacturer’s warranty policy. We will assist our customers in the handling of such warranty claims, as well as items returned for non-warranty repair work. Please note, some manufactures require that the dealer or the consumer contact them directly for warranty issues. When you call us for return authorization we will advise you to contact the manufacturer if necessary.
Hours and Telephone Policy
Our sales office is open from 8:00 AM to 4: 30 PM Central
Time, Monday through Friday. Our nationwide toll-free
800 lines are
from 8:00 AM
to 4:30 PM Monday through Friday. After hours, our phone
system will record your
order for prompt handling the next business day.